Customer Solutions Advisor

Location

Stockport

Salary

£21420 - £22680

Job Type

Permanent

Ref

EXPIRED

Customer Solutions Advisor

£21,420 basic (full time)

Stockport, Manchester

Are you a natural problem solver with a friendly ear looking to be welcomed within a company with huge internal career opportunities from as early as 6 months? This could be your sign to make the next jump..

Joining a talented customer service team who are experts in what they do, this is a straight-forward and simple role! We don’t want to over complicate things.

The successful candidate will acquire a patience-driven mentally along with the ability to conduct sensitive conversations with vulnerable customers who are seeking financial support.

You will explore financial hardships by gathering prime information including completing affordability checks, income, and expenditure forms to help achieve suitable outcomes and most importantly, help make life become less complicated!

Quality over quantity is our moto, so if you have a strong work ethic, caring personality and itching for the next step in your career, get in touch today to start your application.

Applications are being welcomed by Amber Weston at Platinum Recruitment. amber@platinumrecruits.co.uk

Your Contact Centre and Sales point of contact is:

Share this role

Customer Solutions Advisor

£21,420 basic (full time)

Stockport, Manchester

Joining a talented customer service team who are experts in what they do, this is a straight-forward and simple role! We don’t want to over complicate things.

The successful candidate will acquire a patience-driven mentally along with the ability to conduct sensitive conversations with vulnerable customers who are seeking financial support.

Quality over quantity is our moto, so if you have a strong work ethic, caring personality and itching for the next step in your career, get in touch today to start your application.

Applications are being welcomed by Amber Weston at Platinum Recruitment. amber@platinumrecruits.co.uk

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really good service and clear communication

Platinum provide a really good service and clear communication. The team really understand the roles and our requirements; and the candidates put forward are of a high calibre. We will definitely continue to use Platinum.

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they understood the calibre of individual we were looking for

We received a very thorough level of service from Platinum, they understood the calibre of individual we were looking for. They responded quickly through both email and phone and we would definitely use Platinum again.

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They got a great understanding of what I needed

I found Platinum through a google search and decided to use them due to ease, the fact they had candidates already in mind, and didn’t have an exclusivity clause so we weren’t limited. They got a great understanding of what I needed on the first call, provided candidates in a timely manner but it was clear they had been considered for the role and not just passed over for the sake of it. I would use Platinum again in the future.

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I would definitely use Platinum again…I already have!

Having used Platinum at my previous employer I continued the relationship for finance roles and now an EA role. The consultants are brilliant. They asked all the right questions and helped create the job description. I would definitely use Platinum again…I already have!

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The level of service is excellent

I have worked with Platinum Recruitment for over 4 years. The level of service is excellent. They are always willing to go the extra mile to understand the business and source the right candidates. I would always use Platinum for finance roles as the quality of CV’s provided is great. I appreciate that in today’s current market conditions it is not always easy to find candidates; and even when you find them they may have been made other offers but resilience is a key strength of the Platinum team.

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They provide a good level of customer service

We have used Platinum many times and will continue to do so. We first heard about them a couple of years ago when they contacted us about a role we were advertising online; and since then they have always found us the perfect fit for our business. They understand what we are looking for and the type of person which is very important to us. Platinum is a personable business and being able to have that good relationship with one person specifically is great. Sometimes you can be passed from pillar to post with some companies, but I have not experienced that with Platinum. They provide a good level of customer service which I believe is important.

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I heard about Platinum Recruitment online and I couldn’t speak highly enough of the service provided. They recruited the role and provided candidates as requested both in terms of ability and personality. After an initial set back with a candidate pulling out due to circumstances changing (which was no fault of the consultant) they worked quickly to get another batch of candidates one of whom we employed. We would use Platinum again – the candidates put forward were in line with conversations and of a high standard.

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Group Financial Controller

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The service was amazing and I would use Platinum again without hesitation! I was contacted about the opportunity and they listened to what I was looking for and what I had to offer. They were very patient, polite and friendly. There was a good appreciation of the roles that would match my skills and experience. I was kept informed throughout the whole process and received useful advice prior to my interviews. The communication was brilliant.

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Platinum Recruitment are very professional, helpful and efficient. The service is absolutely excellent, and the consultant I used is a star! They knew exactly what I wanted and which role would fit me. I was constantly given feedback and guided through the interview process. I would definitely use Platinum again and I highly recommend others to use Platinum too!

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I couldn’t be happier with my experience with Platinum, the business was so helpful from start to finish! I applied through indeed but I have also seen the Platinum Instagram. The consultant was professional, helpful and resilient when it came to helping me find a job. I received an exceptional service from Platinum, they made sure I understood the role and helped me prepare for the interview which really boosted my confidence. Overall, I am very happy with my experience and couldn’t fault anything about it. I’ve never applied for a job through a recruitment agency before but if I was looking again, I would use Platinum.

Claire
Candidate

I was supported ahead of both interviews

I have been aware of Platinum for some time as over the years whenever I either needed to research the market or simply wanted to see what’s out there Platinum always had visible adverts and good looking roles. I was contacted really quickly after I applied and was asked some good questions which really dug into what I wanted and what the companies wanted, so there was a focus on finding good matches. The job search felt pro-active throughout the process and kept things moving quickly and I was supported ahead of both interviews I had with as much information as they had to share at any given time (e.g. I kept getting updates as they found out more). I’ve always found a wide range of roles on the website, which also seems to be updated quickly with changes to available roles. I’m very pleased with the role I’ve found and the business was instrumental in putting me there!

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I was contacted by Platinum about a role they were looking to fill. I had a brief one to one with one of the consultants where we talked through past experience and what I was looking for to progress. I was given great advice, this made me feel comfortable and confident which allowed me to perform well during the interviews. I received a really personable service and the ability to match my current skill set to a role which was attainable but still allowed me to build on my career was a key strength of the business. I would absolutely use Platinum again in the future!

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Our latest blog has just been published & this month we have asked some our most experienced team members to share their top CV tips.

Click the link in our bio to read!

#PlatinumRecruitment
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Mar 20

Open

Our latest blog has just been published & this month we have asked some our most experienced team members to share their top CV tips.

Click the link in our bio to read!

#PlatinumRecruitment
#ManchesterRecruitment
#CVTips

Any candidates looking for a new admin role, get in touch with Erin!

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☎️ 0161 237 1828

#PlatinumRecruitment
#ManchesterJobs
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Mar 14

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Any candidates looking for a new admin role, get in touch with Erin!

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☎️ 0161 237 1828

#PlatinumRecruitment
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Happy Birthday to our Director Cameron 🎈

We hope you have a superb day celebrating with your family 🎉

Love Team Platinum 💙

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Open

Happy Birthday to our Director Cameron 🎈

We hope you have a superb day celebrating with your family 🎉

Love Team Platinum 💙

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Some outstanding client feedback for @erinwildey highlighting her understanding of recruitment in the admin & business support market.

For support in recruiting into your team contact Erin:
📧 erin@platinumrecruits.c.uk

#PlatinumRecruitment
#ManchesterRecruitment
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Mar 4

Open

Some outstanding client feedback for @erinwildey highlighting her understanding of recruitment in the admin & business support market.

For support in recruiting into your team contact Erin:
📧 erin@platinumrecruits.c.uk

#PlatinumRecruitment
#ManchesterRecruitment
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Happy Birthday to Owain, who is celebrating his first birthday as a father 🎈🎉🥳

Wishing you a very special birthday, we hope you have a lovely time celebrating with your family on your day off.

Love Team Platinum
💙

#PlatinumRecruitment
#HappyBirthday
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Feb 26

Open

Happy Birthday to Owain, who is celebrating his first birthday as a father 🎈🎉🥳

Wishing you a very special birthday, we hope you have a lovely time celebrating with your family on your day off.

Love Team Platinum
💙

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4 Step Recruitment Cycle provided by Platinum Recruitment & showcased by Rebecca Ackerley

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4 Step Recruitment Cycle provided by Platinum Recruitment & showcased by Rebecca Ackerley

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📧 rebecca@platinumrecruits.co.uk

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Congratulations to Amber who celebrates 2 years with Platinum 🍾🎉.

Amber has quickly become a proficient recruiter within the senior finance market & we are proud to have her as part of Team Platinum.

Thank you for your hard work & dedication Amber, congratulations once again. 👏🏻

Love Team Platinum 💙

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Feb 20

Open

Congratulations to Amber who celebrates 2 years with Platinum 🍾🎉.

Amber has quickly become a proficient recruiter within the senior finance market & we are proud to have her as part of Team Platinum.

Thank you for your hard work & dedication Amber, congratulations once again. 👏🏻

Love Team Platinum 💙

#PlatinumRecruitment
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Here are some of our latest jobs across Greater Manchester.
For full details please contact the consultant associated with the role.

If you’d like to speak to a member of our team call our HQ:
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#PlatinumRecruitment
#ManchesterJobs
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Feb 19

Open

Here are some of our latest jobs across Greater Manchester.
For full details please contact the consultant associated with the role.

If you’d like to speak to a member of our team call our HQ:
☎️ 0161 237 1828

#PlatinumRecruitment
#ManchesterJobs
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🍕 Ramona Fridays 🍕

After a successful & busy January, the team headed to @ramonamcr for some Detroit pizza & frozen margaritas!

Any suggestions on where to try next?

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Feb 11

Open

🍕 Ramona Fridays 🍕

After a successful & busy January, the team headed to @ramonamcr for some Detroit pizza & frozen margaritas!

Any suggestions on where to try next?

#Platinumrecruitment
#Teamplatinum
#manchesterrecruiters
#manchester

Happy anniversary 🎉 to @annie_dean our Operations Administrator who marks 3 years with Platinum Recruitment Group Ltd.

The support you provide for the team is essential for the success of the business 🙌🏻. Long may this continue.

Congratulations & thank you Ann. 👏🏻

Love team Platinum 💙

#PlatinumRecruitment
#Anniversary
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Feb 7

Open

Happy anniversary 🎉 to @annie_dean our Operations Administrator who marks 3 years with Platinum Recruitment Group Ltd.

The support you provide for the team is essential for the success of the business 🙌🏻. Long may this continue.

Congratulations & thank you Ann. 👏🏻

Love team Platinum 💙

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#Anniversary
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Some outstanding candidate feedback for our accountancy & finance specialist recruitment consultant Amber Long 👏🏻

If you’re looking support in your job search or in recruiting into your finance team then contact Amber:

📧 amber.long@platinumrecruits.co.uk
☎️ 0161 237 1828

#PlatinumRecruitment
#AccountancyAndFinance
#FinanceRecruitment
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Feb 5

Open

Some outstanding candidate feedback for our accountancy & finance specialist recruitment consultant Amber Long 👏🏻

If you’re looking support in your job search or in recruiting into your finance team then contact Amber:

📧 amber.long@platinumrecruits.co.uk
☎️ 0161 237 1828

#PlatinumRecruitment
#AccountancyAndFinance
#FinanceRecruitment
#CandidateFeedback

It’s World Cancer Day 2025 & a perfect chance to raise more awareness about the disease.

The new theme is #UnitedByUnique which places people at the centre of care & their stories at the heart of the conversation.

If you’re from Manchester then unite with Business Beats Cancer Manchester & help us raise money to support Cancer Research UK (CRUK) by attending the Gala Dinner in March or simply donate through the Just Giving page (linked on story)

Spread the word, share your story, support Business Beats Cancer Manchester & donate to Cancer Research UK (CRUK).

#MakeADifference
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Feb 4

Open

It’s World Cancer Day 2025 & a perfect chance to raise more awareness about the disease.

The new theme is #UnitedByUnique which places people at the centre of care & their stories at the heart of the conversation.

If you’re from Manchester then unite with Business Beats Cancer Manchester & help us raise money to support Cancer Research UK (CRUK) by attending the Gala Dinner in March or simply donate through the Just Giving page (linked on story)

Spread the word, share your story, support Business Beats Cancer Manchester & donate to Cancer Research UK (CRUK).

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