Customer Service Agent – progression guaranteed!
£22680 - £24000
Customer Service Agent
Salary Banding: £21,420 – £22,680 basic + monthly bonuses
Yearly salary increases, and guaranteed progression after 3 months
Our message is simple. We don’t judge you based on your experience; we want to see personalities!
There’s no better place to start this journey, than in a company recognised as a leader in the industry. You only need to spend 5 minutes at our offices to see how many awards we’ve won, how happy our staff are, and how much we care for our customers.
We want to emphasise how much we look after our staff. In the last year alone we increased salaries due to the cost of living, we provided an annual bonus, we increased our holiday allowance, and we improved our rewards programme. We even allow colleagues to recognise each other every month for good customer service.
Once your out of training and have settled into your role you will be given a guaranteed opportunity to move into our senior team. Where can you find progression quicker than this? Less calls to take, less micromanagement, next stop team leading!
Your package includes:
- Financial services experience in a global leading organisation
- A salary increase for the first 2 years
- Earn monthly bonuses between £100 – £200 for good customer service
- Stat holiday, bank holidays off, and additional holidays awarded for years in service
- Company social events, team building exercises, and nights out
- Monthly raffles, weekly prizes given out, competitions across the business
- We are not heavily targeted – we prefer more of a softer approach
- Progression, upskilling, and moving up the ladder into management
We work across a range of diverse sectors giving you an insight into how everything works.
You’ll speak to customers about finances, complete income and expenditure forms, and set up direct debits/collect back on payments. We work for the customers, not against them, everything you do is to help them essentially become debt free.
The best part about this role is that your genuinely helping your customers to see the light at the end of the tunnel. There is nothing more stressful than having debts, so you’ll be giving them clear options to assist in becoming debt free in the future.
It doesn’t matter what your working background is, for us it’s about finding individuals who have empathy and understanding for vulnerable customers. Someone who will genuinely care, and take enjoyment from making a difference to lives.
Due to growth we now have the opportunity to onboard another 10 members of staff.
0161 237 1828
Service Sector, Retail, Customer Solutions, Financial Services, Debt Management, Collections, Contact Centre, Customer Service, Inbound, Outbound, Vulnerable Customers, Call Centre, Progression, Care Sector, Telephony, Progression, Financial Advisor