Contact Centre Team Leader

Location

Manchester

Salary

£29000 - £35000

Job Type

Permanent

Ref

EXPIRED

Contact Centre Team Leader X3

£27,000 – £29,000 basic + monthly bonuses = £42,000 per year

We have a brand new opening for an experienced team leader, or senior looking to step up…

This is the chance for you to be a leader of what is already a hugely successful team.

Last month alone this team achieved a personal best, so what could be better than being a leader of staff guaranteed to earn you bonuses based on performance as soon as you join us?

Your sole focus is to look after the team:

Completing 1-2-1’s with each team member

Completing regular team meetings

Dealing with escalations from customers if it goes to manager level

Spot checking customer calls to ensure the team are putting them on the correct plans

Managing the dialler and calls for the team

Setting realistic targets

Incentivise the team, issuing out prizes, and getting involved with wall of fame every month

We want someone who is driven by numbers, targets and team performance.

Our working environment is truly brilliant. Every staff member speaks highly of how enjoyable the role is, especially as our sole focus is to help customers – what could be more important.

Even our divisional managers started out at Team Leader level, so there is no ceiling on what you can actually achieve in our business…

4 day working week available

Earn an additional £1,100 per month in bonuses

Free breakfast in our on-site restaurant every morning

You do not need to work any weekends

Freebies given out on the floors regularly for all staff members

Access to Perkbox discounts for retail stores and restaurants

Early finish Fridays

Subsidised lunches for just £2 per day!

We have 3 team leader positions available, two in our sales function, and one in our customer service function. All we require is experience in a contact centre leader or senior capacity. The rest we will provide you with.

Please apply today: Zandra@platinumrecruits.co.uk / 0161 237 1828

Your Contact Centre and Sales point of contact is:

Share this role

Contact Centre Team Leader X3

£27,000 – £29,000 basic + monthly bonuses = £42,000 per year

We have a brand new opening for an experienced team leader, or senior looking to step up…

This is the chance for you to be a leader of what is already a hugely successful team.

Last month alone this team achieved a personal best, so what could be better than being a leader of staff guaranteed to earn you bonuses based on performance as soon as you join us?

Your sole focus is to look after the team:

Completing 1-2-1’s with each team member

Completing regular team meetings

Dealing with escalations from customers if it goes to manager level

Spot checking customer calls to ensure the team are putting them on the correct plans

Managing the dialler and calls for the team

Setting realistic targets

Incentivise the team, issuing out prizes, and getting involved with wall of fame every month

We want someone who is driven by numbers, targets and team performance.

Our working environment is truly brilliant. Every staff member speaks highly of how enjoyable the role is, especially as our sole focus is to help customers – what could be more important.

Even our divisional managers started out at Team Leader level, so there is no ceiling on what you can actually achieve in our business…

4 day working week available

Earn an additional £1,100 per month in bonuses

Free breakfast in our on-site restaurant every morning

You do not need to work any weekends

Freebies given out on the floors regularly for all staff members

Access to Perkbox discounts for retail stores and restaurants

Early finish Fridays

Subsidised lunches for just £2 per day!

Please apply today: Zandra@platinumrecruits.co.uk / 0161 237 1828

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What Our Clients say

really good service and clear communication

Platinum provide a really good service and clear communication. The team really understand the roles and our requirements; and the candidates put forward are of a high calibre. We will definitely continue to use Platinum.

Sara Jardim
Talent Acquisition Specialist

they understood the calibre of individual we were looking for

We received a very thorough level of service from Platinum, they understood the calibre of individual we were looking for. They responded quickly through both email and phone and we would definitely use Platinum again.

Jane Anderson
HR Director

They got a great understanding of what I needed

I found Platinum through a google search and decided to use them due to ease, the fact they had candidates already in mind, and didn’t have an exclusivity clause so we weren’t limited. They got a great understanding of what I needed on the first call, provided candidates in a timely manner but it was clear they had been considered for the role and not just passed over for the sake of it. I would use Platinum again in the future.

Mimi Rostron
Head of Culture & Engagement

I would definitely use Platinum again…I already have!

Having used Platinum at my previous employer I continued the relationship for finance roles and now an EA role. The consultants are brilliant. They asked all the right questions and helped create the job description. I would definitely use Platinum again…I already have!

Dan Preston
Finance Director

The level of service is excellent

I have worked with Platinum Recruitment for over 4 years. The level of service is excellent. They are always willing to go the extra mile to understand the business and source the right candidates. I would always use Platinum for finance roles as the quality of CV’s provided is great. I appreciate that in today’s current market conditions it is not always easy to find candidates; and even when you find them they may have been made other offers but resilience is a key strength of the Platinum team.

Sue Hammond
Senior HR Manager

They provide a good level of customer service

We have used Platinum many times and will continue to do so. We first heard about them a couple of years ago when they contacted us about a role we were advertising online; and since then they have always found us the perfect fit for our business. They understand what we are looking for and the type of person which is very important to us. Platinum is a personable business and being able to have that good relationship with one person specifically is great. Sometimes you can be passed from pillar to post with some companies, but I have not experienced that with Platinum. They provide a good level of customer service which I believe is important.

Joshua Murphy
Managing Director

We would use Platinum again

I heard about Platinum Recruitment online and I couldn’t speak highly enough of the service provided. They recruited the role and provided candidates as requested both in terms of ability and personality. After an initial set back with a candidate pulling out due to circumstances changing (which was no fault of the consultant) they worked quickly to get another batch of candidates one of whom we employed. We would use Platinum again – the candidates put forward were in line with conversations and of a high standard.

Colin Royle
Group Financial Controller

The communication was brilliant

The service was amazing and I would use Platinum again without hesitation! I was contacted about the opportunity and they listened to what I was looking for and what I had to offer. They were very patient, polite and friendly. There was a good appreciation of the roles that would match my skills and experience. I was kept informed throughout the whole process and received useful advice prior to my interviews. The communication was brilliant.

Wendy
Candidate

very professional, helpful and efficient

Platinum Recruitment are very professional, helpful and efficient. The service is absolutely excellent, and the consultant I used is a star! They knew exactly what I wanted and which role would fit me. I was constantly given feedback and guided through the interview process. I would definitely use Platinum again and I highly recommend others to use Platinum too!

Huanni
Candidate

I couldn’t be happier with my experience with Platinum

I couldn’t be happier with my experience with Platinum, the business was so helpful from start to finish! I applied through indeed but I have also seen the Platinum Instagram. The consultant was professional, helpful and resilient when it came to helping me find a job. I received an exceptional service from Platinum, they made sure I understood the role and helped me prepare for the interview which really boosted my confidence. Overall, I am very happy with my experience and couldn’t fault anything about it. I’ve never applied for a job through a recruitment agency before but if I was looking again, I would use Platinum.

Claire
Candidate

I was supported ahead of both interviews

I have been aware of Platinum for some time as over the years whenever I either needed to research the market or simply wanted to see what’s out there Platinum always had visible adverts and good looking roles. I was contacted really quickly after I applied and was asked some good questions which really dug into what I wanted and what the companies wanted, so there was a focus on finding good matches. The job search felt pro-active throughout the process and kept things moving quickly and I was supported ahead of both interviews I had with as much information as they had to share at any given time (e.g. I kept getting updates as they found out more). I’ve always found a wide range of roles on the website, which also seems to be updated quickly with changes to available roles. I’m very pleased with the role I’ve found and the business was instrumental in putting me there!

Chloe
Candidate

I received a really personable service

I was contacted by Platinum about a role they were looking to fill. I had a brief one to one with one of the consultants where we talked through past experience and what I was looking for to progress. I was given great advice, this made me feel comfortable and confident which allowed me to perform well during the interviews. I received a really personable service and the ability to match my current skill set to a role which was attainable but still allowed me to build on my career was a key strength of the business. I would absolutely use Platinum again in the future!

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Candidate

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Keep connected

Looking for a new finance job in the North West?

Our Director Rebecca Ackerley has multiple opportunities across the region & we have compiled 6 below.

For more details & to be considered for a role please contact @bexackerley :
☎️ 0161 237 1828
📧 rebecca@platinumrecruits.co.uk

#PlatinumRecruitment
#FinanceJobs
#NorthWestJobs
#GreaterManchesterJobs
#ManchesterRecruiter

Jan 15

Open

Looking for a new finance job in the North West?

Our Director Rebecca Ackerley has multiple opportunities across the region & we have compiled 6 below.

For more details & to be considered for a role please contact @bexackerley :
☎️ 0161 237 1828
📧 rebecca@platinumrecruits.co.uk

#PlatinumRecruitment
#FinanceJobs
#NorthWestJobs
#GreaterManchesterJobs
#ManchesterRecruiter

🌟 Star Candidate Available Now! 🌟

Secure an immediately available Management Accountant for £30,000. Based in Bury, produces MA for 2 entities and AAT Qualified.

📍 Bury
⏱ Immediate availability
💰 £30,000

For full CV and to arrange an interview get in touch with @bexackerley today:

📧 rebecca@platinumrecruits.co.uk
☎️ 0161 237 1828

#StarCandidate
#ManagementAccountant
#BuryJobs
#FinanceTalent
#PlatinumRecruitment

Jan 13

Open

🌟 Star Candidate Available Now! 🌟

Secure an immediately available Management Accountant for £30,000. Based in Bury, produces MA for 2 entities and AAT Qualified.

📍 Bury
⏱ Immediate availability
💰 £30,000

For full CV and to arrange an interview get in touch with @bexackerley today:

📧 rebecca@platinumrecruits.co.uk
☎️ 0161 237 1828

#StarCandidate
#ManagementAccountant
#BuryJobs
#FinanceTalent
#PlatinumRecruitment

Finance & Office Support jobs in Manchester.
Your next move starts here.

Check out some of our latest jobs available across Greater Manchester. For more details please contact the consultant associated with the role.

For a more detailed search please visit our website and use our search engine (LINK IN BIO).

#PlatinumRecruitment
#ManchesterRecruiters
#FinanceJobs
#OfficeSupportJobs
#TeamPlatinum

Jan 8

Open

Finance & Office Support jobs in Manchester.
Your next move starts here.

Check out some of our latest jobs available across Greater Manchester. For more details please contact the consultant associated with the role.

For a more detailed search please visit our website and use our search engine (LINK IN BIO).

#PlatinumRecruitment
#ManchesterRecruiters
#FinanceJobs
#OfficeSupportJobs
#TeamPlatinum

✨ New Year, New Platinum Team Member ✨

We’re delighted to welcome @dambrosejones to @platinumrecruitment, who joins us as a Senior Consultant specialising in senior finance appointments. 🤝

Dan brings with him valuable experience and a strong understanding of the accountancy and finance market, and we’re confident he’ll play a key role in supporting both our clients and candidates across the region.

It’s an exciting addition to the Platinum team as we head into the new year, and we’re thrilled to have you on board. Congratulations on your new role, Dan — we’re looking forward to seeing your impact and successes with us. 👏🏻

#PlatinumRecruitment
#ManchesterRecruiters
#NewStarter
#SeniorConsultant
#AccountancyAndFinance

Jan 7

Open

✨ New Year, New Platinum Team Member ✨

We’re delighted to welcome @dambrosejones to @platinumrecruitment, who joins us as a Senior Consultant specialising in senior finance appointments. 🤝

Dan brings with him valuable experience and a strong understanding of the accountancy and finance market, and we’re confident he’ll play a key role in supporting both our clients and candidates across the region.

It’s an exciting addition to the Platinum team as we head into the new year, and we’re thrilled to have you on board. Congratulations on your new role, Dan — we’re looking forward to seeing your impact and successes with us. 👏🏻

#PlatinumRecruitment
#ManchesterRecruiters
#NewStarter
#SeniorConsultant
#AccountancyAndFinance

After a lovely Christmas & New Year break, Team Platinum are back in the office and ready for all your recruiting needs.

If you’re searching for a new finance or admin & business support role or wanting to recruit into those said teams then contact us for direct support.
☎️ 0161 237 1828

Visit our website for more information:
🖥️ LINK IN BIO

#PlatinumRecruitment
#2026
#ManchesterRecruitment
#ManchesterJobs
#FinanceJobs

Jan 5

Open

After a lovely Christmas & New Year break, Team Platinum are back in the office and ready for all your recruiting needs.

If you’re searching for a new finance or admin & business support role or wanting to recruit into those said teams then contact us for direct support.
☎️ 0161 237 1828

Visit our website for more information:
🖥️ LINK IN BIO

#PlatinumRecruitment
#2026
#ManchesterRecruitment
#ManchesterJobs
#FinanceJobs

🎄 Merry Christmas & Happy New Year from Platinum Recruitment Group! 🎄

As 2025 comes to a close, we want to say a huge thank you to all our clients and candidates - it’s been a pleasure working with you all this year.

Our offices will be closed from 5pm on Tuesday 23rd December, but all our consultants remain contactable via email throughout the festive period.

We’ll be back on Monday 5th January.
Here’s to an incredible 2026! ✨

#PlatinumRecruitment
#MerryChristmas
#HappyNewYear
#ThankYou
#Recruitment

Dec 23

Open

🎄 Merry Christmas & Happy New Year from Platinum Recruitment Group! 🎄

As 2025 comes to a close, we want to say a huge thank you to all our clients and candidates - it’s been a pleasure working with you all this year.

Our offices will be closed from 5pm on Tuesday 23rd December, but all our consultants remain contactable via email throughout the festive period.

We’ll be back on Monday 5th January.
Here’s to an incredible 2026! ✨

#PlatinumRecruitment
#MerryChristmas
#HappyNewYear
#ThankYou
#Recruitment

Platinum Christmas Party 2025🎄🥂

This year we chose to party in Liverpool. The team went to @albertsschloss to celebrate the festive season and everything we’ve achieved in 2025

Big thanks to our incredible team for all their hard work and making this year such a success - 2026 is going to be even bigger.
👏🏻🙌🏻💙

#TeamPlatinum
#PlatinumRecruitment
#ChristmasDo
#Liverpool
#ManchesterRecruiters

Dec 22

Open

Platinum Christmas Party 2025🎄🥂

This year we chose to party in Liverpool. The team went to @albertsschloss to celebrate the festive season and everything we’ve achieved in 2025

Big thanks to our incredible team for all their hard work and making this year such a success - 2026 is going to be even bigger.
👏🏻🙌🏻💙

#TeamPlatinum
#PlatinumRecruitment
#ChristmasDo
#Liverpool
#ManchesterRecruiters

As always the annual Platinum Secret Santa went down an absolute treat. Full of laughs, surprises & offences of course.

An amazing effort from everyone, thank you. 💙

#PlatinumRecruitment
#SecretSanta
#Christmas
#TeamPlatinum

Dec 18

Open

As always the annual Platinum Secret Santa went down an absolute treat. Full of laughs, surprises & offences of course.

An amazing effort from everyone, thank you. 💙

#PlatinumRecruitment
#SecretSanta
#Christmas
#TeamPlatinum

🎄A Very Merry Announcement 🎉

We’re excited to announce @jakeorourke95 has joined Platinum as a Senior Consultant.

A fantastic addition to the team before the end of 2025, & we are excited to see the impact Jake will have in 2026.

Congratulations & welcome to Platinum Jake. 🤝

#PlatinumRecruitment
#SeniorRecruitment
#ManchesterRecruiters
#FinanceRecruitment
#AccountancyRecruitment

Dec 17

Open

🎄A Very Merry Announcement 🎉

We’re excited to announce @jakeorourke95 has joined Platinum as a Senior Consultant.

A fantastic addition to the team before the end of 2025, & we are excited to see the impact Jake will have in 2026.

Congratulations & welcome to Platinum Jake. 🤝

#PlatinumRecruitment
#SeniorRecruitment
#ManchesterRecruiters
#FinanceRecruitment
#AccountancyRecruitment

✨Star Candidate✨

Looking for an Assistant Management Accountant in Manchester City Centre?

We’ve got an exceptional candidate ready to join your team!

🔹 CIMA Part - Qualified
🔹 Hospitality & Leisure sector experience
🔹 Produces monthly management accounts
🔹 Presents P&L for each restaurant to FC

Interview requests are already flying in.

Contact @bexackerley for the full CV:
📧 rebecca@platinumrecruits.co.uk
☎️ 0161 237 1828

#PlatinumRecruitment
#StarCandidate
#AssistantManagementAccountant
#Manchester
#ManchesterRecruitment

Dec 8

Open

✨Star Candidate✨

Looking for an Assistant Management Accountant in Manchester City Centre?

We’ve got an exceptional candidate ready to join your team!

🔹 CIMA Part - Qualified
🔹 Hospitality & Leisure sector experience
🔹 Produces monthly management accounts
🔹 Presents P&L for each restaurant to FC

Interview requests are already flying in.

Contact @bexackerley for the full CV:
📧 rebecca@platinumrecruits.co.uk
☎️ 0161 237 1828

#PlatinumRecruitment
#StarCandidate
#AssistantManagementAccountant
#Manchester
#ManchesterRecruitment

🔐 Secure a new job before 2026!

Here are some of our latest opportunities across Greater Manchester. For full details on each role please contact the relevant team member.

#PlatinumRecruitment
#ManchesterRecruitment
#ManchesterJobs
#FinanceJobs
#OfficeSupportJobs

Nov 20

Open

🔐 Secure a new job before 2026!

Here are some of our latest opportunities across Greater Manchester. For full details on each role please contact the relevant team member.

#PlatinumRecruitment
#ManchesterRecruitment
#ManchesterJobs
#FinanceJobs
#OfficeSupportJobs

🎉Happy anniversary to our amazing Business Manager, @samanthalouise_roberts , who has been part of Platinum Recruitment Group Ltd for an incredible 16 years! 👏🏻

From being our very first employee to continuing to play such a vital role today, your dedication and loyalty is amazing.

Thank you Sam, for everything you’ve done and continue to do. 🙌

Love, Team Platinum 💙

#PlatinumRecruitment
#Anniversary
#BusinessManager
#ManchesterRecruiters
#ManchesterRecruitment

Nov 17

Open

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Platinum Manchester

Orega, The Tootal Buildings, Broadhurst House, 56 Oxford Street, Manchester, M1 6EU

Platinum Hale

12 Bath Street, Hale, WA14 2EJ

0161 237 1828

enquiries@platinumrecruits.co.uk

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