Customer Solutions Advisor

Location

Stockport

Salary

£21420 - £22680

Job Type

Permanent

Ref

EXPIRED

Customer Solutions Advisor

£21,420 basic (full time)

Stockport, Manchester

Are you a natural problem solver with a friendly ear looking to be welcomed within a company with huge internal career opportunities from as early as 6 months? This could be your sign to make the next jump..

Joining a talented customer service team who are experts in what they do, this is a straight-forward and simple role! We don’t want to over complicate things.

The successful candidate will acquire a patience-driven mentally along with the ability to conduct sensitive conversations with vulnerable customers who are seeking financial support.

You will explore financial hardships by gathering prime information including completing affordability checks, income, and expenditure forms to help achieve suitable outcomes and most importantly, help make life become less complicated!

Quality over quantity is our moto, so if you have a strong work ethic, caring personality and itching for the next step in your career, get in touch today to start your application.

Applications are being welcomed by Amber Weston at Platinum Recruitment. amber@platinumrecruits.co.uk

Your Contact Centre and Sales point of contact is:

Share this role

Customer Solutions Advisor

£21,420 basic (full time)

Stockport, Manchester

Joining a talented customer service team who are experts in what they do, this is a straight-forward and simple role! We don’t want to over complicate things.

The successful candidate will acquire a patience-driven mentally along with the ability to conduct sensitive conversations with vulnerable customers who are seeking financial support.

Quality over quantity is our moto, so if you have a strong work ethic, caring personality and itching for the next step in your career, get in touch today to start your application.

Applications are being welcomed by Amber Weston at Platinum Recruitment. amber@platinumrecruits.co.uk

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What Our Clients say

really good service and clear communication

Platinum provide a really good service and clear communication. The team really understand the roles and our requirements; and the candidates put forward are of a high calibre. We will definitely continue to use Platinum.

Sara Jardim
Talent Acquisition Specialist

they understood the calibre of individual we were looking for

We received a very thorough level of service from Platinum, they understood the calibre of individual we were looking for. They responded quickly through both email and phone and we would definitely use Platinum again.

Jane Anderson
HR Director

They got a great understanding of what I needed

I found Platinum through a google search and decided to use them due to ease, the fact they had candidates already in mind, and didn’t have an exclusivity clause so we weren’t limited. They got a great understanding of what I needed on the first call, provided candidates in a timely manner but it was clear they had been considered for the role and not just passed over for the sake of it. I would use Platinum again in the future.

Mimi Rostron
Head of Culture & Engagement

I would definitely use Platinum again…I already have!

Having used Platinum at my previous employer I continued the relationship for finance roles and now an EA role. The consultants are brilliant. They asked all the right questions and helped create the job description. I would definitely use Platinum again…I already have!

Dan Preston
Finance Director

The level of service is excellent

I have worked with Platinum Recruitment for over 4 years. The level of service is excellent. They are always willing to go the extra mile to understand the business and source the right candidates. I would always use Platinum for finance roles as the quality of CV’s provided is great. I appreciate that in today’s current market conditions it is not always easy to find candidates; and even when you find them they may have been made other offers but resilience is a key strength of the Platinum team.

Sue Hammond
Senior HR Manager

They provide a good level of customer service

We have used Platinum many times and will continue to do so. We first heard about them a couple of years ago when they contacted us about a role we were advertising online; and since then they have always found us the perfect fit for our business. They understand what we are looking for and the type of person which is very important to us. Platinum is a personable business and being able to have that good relationship with one person specifically is great. Sometimes you can be passed from pillar to post with some companies, but I have not experienced that with Platinum. They provide a good level of customer service which I believe is important.

Joshua Murphy
Managing Director

We would use Platinum again

I heard about Platinum Recruitment online and I couldn’t speak highly enough of the service provided. They recruited the role and provided candidates as requested both in terms of ability and personality. After an initial set back with a candidate pulling out due to circumstances changing (which was no fault of the consultant) they worked quickly to get another batch of candidates one of whom we employed. We would use Platinum again – the candidates put forward were in line with conversations and of a high standard.

Colin Royle
Group Financial Controller

The communication was brilliant

The service was amazing and I would use Platinum again without hesitation! I was contacted about the opportunity and they listened to what I was looking for and what I had to offer. They were very patient, polite and friendly. There was a good appreciation of the roles that would match my skills and experience. I was kept informed throughout the whole process and received useful advice prior to my interviews. The communication was brilliant.

Wendy
Candidate

very professional, helpful and efficient

Platinum Recruitment are very professional, helpful and efficient. The service is absolutely excellent, and the consultant I used is a star! They knew exactly what I wanted and which role would fit me. I was constantly given feedback and guided through the interview process. I would definitely use Platinum again and I highly recommend others to use Platinum too!

Huanni
Candidate

I couldn’t be happier with my experience with Platinum

I couldn’t be happier with my experience with Platinum, the business was so helpful from start to finish! I applied through indeed but I have also seen the Platinum Instagram. The consultant was professional, helpful and resilient when it came to helping me find a job. I received an exceptional service from Platinum, they made sure I understood the role and helped me prepare for the interview which really boosted my confidence. Overall, I am very happy with my experience and couldn’t fault anything about it. I’ve never applied for a job through a recruitment agency before but if I was looking again, I would use Platinum.

Claire
Candidate

I was supported ahead of both interviews

I have been aware of Platinum for some time as over the years whenever I either needed to research the market or simply wanted to see what’s out there Platinum always had visible adverts and good looking roles. I was contacted really quickly after I applied and was asked some good questions which really dug into what I wanted and what the companies wanted, so there was a focus on finding good matches. The job search felt pro-active throughout the process and kept things moving quickly and I was supported ahead of both interviews I had with as much information as they had to share at any given time (e.g. I kept getting updates as they found out more). I’ve always found a wide range of roles on the website, which also seems to be updated quickly with changes to available roles. I’m very pleased with the role I’ve found and the business was instrumental in putting me there!

Chloe
Candidate

I received a really personable service

I was contacted by Platinum about a role they were looking to fill. I had a brief one to one with one of the consultants where we talked through past experience and what I was looking for to progress. I was given great advice, this made me feel comfortable and confident which allowed me to perform well during the interviews. I received a really personable service and the ability to match my current skill set to a role which was attainable but still allowed me to build on my career was a key strength of the business. I would absolutely use Platinum again in the future!

Stuart
Candidate

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Keep connected

💼 Purchase Ledger Assistant
📍 Manchester City Centre

Presented by Rebecca Ackerley | Director

Are you an experienced Purchase Ledger Assistant looking for your next move in the heart of Manchester? 👇

We’re working with a fantastic business based in the Manchester City Centre, and they’re on the lookout for a detail-driven Purchase Ledger professional to join their finance team.

What you can expect:
💷 Competitive salary
🏢 A brilliant working environment in one of Manchester’s most exciting neighbourhoods

If you’re confident processing invoices, reconciling supplier statements, and keeping things running smoothly behind the scenes — we want to hear from you.

For more information and to be considered for the role please contact @bexackerley :
📧 rebecca@platinumrecruits.co.uk

#manchesterjobs
#purchaseledgerassistant
#citycentrejobs
#platinumrecruitment
#finacejobs

May 29

Open

💼 Purchase Ledger Assistant
📍 Manchester City Centre

Presented by Rebecca Ackerley | Director

Are you an experienced Purchase Ledger Assistant looking for your next move in the heart of Manchester? 👇

We’re working with a fantastic business based in the Manchester City Centre, and they’re on the lookout for a detail-driven Purchase Ledger professional to join their finance team.

What you can expect:
💷 Competitive salary
🏢 A brilliant working environment in one of Manchester’s most exciting neighbourhoods

If you’re confident processing invoices, reconciling supplier statements, and keeping things running smoothly behind the scenes — we want to hear from you.

For more information and to be considered for the role please contact @bexackerley :
📧 rebecca@platinumrecruits.co.uk

#manchesterjobs
#purchaseledgerassistant
#citycentrejobs
#platinumrecruitment
#finacejobs

📋 Looking for your next office role in Greater Manchester?

We’ve got a fresh batch of office support opportunities live right now, from Receptionists and Administrators to PAs and Office Managers, all across the region.

Whether you’re looking for a fresh start, a step up, or something closer to home, there could be a role here with your name on it. 👇

For more info on these roles or a more detailed update on the market contact @erinmaywilde:
📧 erin@platinumrecruits.co.uk
☎️ 0161 237 1828

#platinumrecruitment
#manchesterjobs
#officesupportjobs
#greatermanchester
#manchesterrecruitment

May 28

Open

📋 Looking for your next office role in Greater Manchester?

We’ve got a fresh batch of office support opportunities live right now, from Receptionists and Administrators to PAs and Office Managers, all across the region.

Whether you’re looking for a fresh start, a step up, or something closer to home, there could be a role here with your name on it. 👇

For more info on these roles or a more detailed update on the market contact @erinmaywilde:
📧 erin@platinumrecruits.co.uk
☎️ 0161 237 1828

#platinumrecruitment
#manchesterjobs
#officesupportjobs
#greatermanchester
#manchesterrecruitment

From Brighton to the Lakes & many places in between ☀️

Here is where Team Platinum adventured to over the May bank holiday weekend.

#PlatinumRecruitment
#BankHolidayWeekend
#TeamPlatinum
#Brighton
#Lakes

May 26

Open

From Brighton to the Lakes & many places in between ☀️

Here is where Team Platinum adventured to over the May bank holiday weekend.

#PlatinumRecruitment
#BankHolidayWeekend
#TeamPlatinum
#Brighton
#Lakes

We swapped CVs for quiz sheets on Wednesday night at @courtsclubmcr 🧠🍻

After a few rounds (both quiz and drinks), we came 8th - not quite podium-worthy, but a solid team effort!

Thankfully, our expertise lies in recruitment, where we’re a little more accurate than our trivia guesses. 😉

A brilliant evening with the team. 🍻

#PlatinumRecruitment
#QuizNight
#Manchester
#ManchesterRecruiters
#quizzierascal

May 22

Open

We swapped CVs for quiz sheets on Wednesday night at @courtsclubmcr 🧠🍻

After a few rounds (both quiz and drinks), we came 8th - not quite podium-worthy, but a solid team effort!

Thankfully, our expertise lies in recruitment, where we’re a little more accurate than our trivia guesses. 😉

A brilliant evening with the team. 🍻

#PlatinumRecruitment
#QuizNight
#Manchester
#ManchesterRecruiters
#quizzierascal

🌟🌟🌟🌟🌟
5 Star Candidate Feedback for Jake O’Rourke

Some superb feedback for @jakeorourke95 our senior recruitment consultant.

If you’re struggling with your job search then contact our team for an update on the market:
☎️ 0161 237 1828

#PlatinumRecruitment
#ManchesterRecruitment
#CandidateFeedback
#Feedback
#ManchesterRecruiters

May 20

Open

🌟🌟🌟🌟🌟
5 Star Candidate Feedback for Jake O’Rourke

Some superb feedback for @jakeorourke95 our senior recruitment consultant.

If you’re struggling with your job search then contact our team for an update on the market:
☎️ 0161 237 1828

#PlatinumRecruitment
#ManchesterRecruitment
#CandidateFeedback
#Feedback
#ManchesterRecruiters

Our Senior Recruitment Consultant Dan recently enjoyed an evening with @bryanrobson who spoke openly about pressure, setbacks, leadership and the importance to never being afraid to step forward in difficult moments. Something which can be associated with any line of work.

What an evening to be part of with many lessons learnt.
Thank you Bryan 👏🏻🙌🏻.

#Leadership
#PlatinumRecruitment
#MUFC
#Manchester
#Recruitment

May 15

Open

🌟Star Candidate🌟

If you’re looking for a new finance manager do not miss the opportunity to meet this person.

Presented by @bexackerley this Finance Manager is a property specialist and immediately available.

Contact Rebecca for more details and to arrange an interview:
📧 rebecca@platinumrecruits.co.uk

#platinumrecruitment
#starcandidate
#financemanager
#manchesterrecruitment
#manchestercandidate

May 12

Open

🌟Star Candidate🌟

If you’re looking for a new finance manager do not miss the opportunity to meet this person.

Presented by @bexackerley this Finance Manager is a property specialist and immediately available.

Contact Rebecca for more details and to arrange an interview:
📧 rebecca@platinumrecruits.co.uk

#platinumrecruitment
#starcandidate
#financemanager
#manchesterrecruitment
#manchestercandidate

Latest available jobs across Greater Manchester.

If you’re looking for a new finance or office support role across Greater Manchester then consider some of our latest jobs in the region.

For full details contact the relevant consultant or call our head office for a confidential chat and an update on the market:
☎️ 0161 237 1828

#PlatinumRecruitment
#ManchesterJobs
#FinanceJobs
#OfficeSupport
#TeamPlatinum

May 5

Open

Latest available jobs across Greater Manchester.

If you’re looking for a new finance or office support role across Greater Manchester then consider some of our latest jobs in the region.

For full details contact the relevant consultant or call our head office for a confidential chat and an update on the market:
☎️ 0161 237 1828

#PlatinumRecruitment
#ManchesterJobs
#FinanceJobs
#OfficeSupport
#TeamPlatinum

17 years of Platinum Recruitment 💙

This year marks a huge milestone for us, not just because Platinum Recruitment Group Ltd turns 17, but because 2026 is shaping up to be one of the most significant years in our company’s history.

We’re evolving, investing and pushing forward with:
✨ A brand-new CRM system integration
📞 A completely new phone system
🏢 New offices on the horizon
🚀 Exciting growth plans across the business

But none of this happens without the people behind it.

We’re incredibly proud to have a top-class team of recruiters who continue to drive the business forward every single day, led by a Director whose ambition, vision and belief in the team continues to push Platinum to new heights.

Thank you to every client, candidate and member of Team Platinum who has been part of the journey so far 💙.
👏🏻

#PlatinumRecruitment
#17
#ManchesterRecruitment
#ManchesterRecruiters
#TeamPlatinum

Apr 30

Open

Making the most of the amazing weather we’ve been having ☀️🚶‍♀️💙

The Platinum team swapped the desks for a walk around Ashley recently for some fresh air, proper catch-up and a chance to recharge together away from the office. 🌿

#TeamPlatinum
#WorkLifeBalance
#TeamCulture
#SunnyDays
#ManchesterBusiness

Apr 28

Open

Making the most of the amazing weather we’ve been having ☀️🚶‍♀️💙

The Platinum team swapped the desks for a walk around Ashley recently for some fresh air, proper catch-up and a chance to recharge together away from the office. 🌿

#TeamPlatinum
#WorkLifeBalance
#TeamCulture
#SunnyDays
#ManchesterBusiness

Happy St George’s Day 2026

#PlatinumRecruitment
#StGeorgesDay
#Manchester
#England
#ManchesterRecruiters

Apr 23

Open

Happy St George’s Day 2026

#PlatinumRecruitment
#StGeorgesDay
#Manchester
#England
#ManchesterRecruiters

A superb opportunity for an incredibly talented sales professional.

This is a fully remote role with just 1 office day per month in central Manchester, full flex whilst staying connected to the team and business decisions as you attend monthly meetings.
Package includes:
• £50,000 salary
• £5,000 car allowance
• Outstanding commission structure
If you’re looking for a role that combines flexibility, strong earning potential, and a great overall package, this could be the perfect next move.

To be considered, or for more information, please contact our senior consultant Erin Wilde @erinmaywilde :
📧 erin@platinumrecruits.co.uk
📱 07537157188

#PlatinumRecruitment
#ManchesterJobs
#FullyRemote
#BusinessDevelopmentManager
#ManchesterRecruiters

Apr 22

Open

A superb opportunity for an incredibly talented sales professional.

This is a fully remote role with just 1 office day per month in central Manchester, full flex whilst staying connected to the team and business decisions as you attend monthly meetings.
Package includes:
• £50,000 salary
• £5,000 car allowance
• Outstanding commission structure
If you’re looking for a role that combines flexibility, strong earning potential, and a great overall package, this could be the perfect next move.

To be considered, or for more information, please contact our senior consultant Erin Wilde @erinmaywilde :
📧 erin@platinumrecruits.co.uk
📱 07537157188

#PlatinumRecruitment
#ManchesterJobs
#FullyRemote
#BusinessDevelopmentManager
#ManchesterRecruiters

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Platinum. Recruitment at its best.

Platinum Manchester

Orega, The Tootal Buildings, Broadhurst House, 56 Oxford Street, Manchester, M1 6EU

Platinum Hale

12 Bath Street, Hale, WA14 2EJ

0161 237 1828

enquiries@platinumrecruits.co.uk

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