Customer Support Associate

Location

Salford

Salary

£22300 - £26000

Job Type

Permanent

Ref

EXPIRED

Customer Associate Advisor

£22,300 – £26,000 basic (dependent on experience)

Manchester City Centre

22nd May 2023 start (4 days remote working included)

Are you currently sat within a customer service role knowing your ready for the next step, yet your employer doesn’t have the opportunities for you to grow? Can your current position offer you the development you need long term?

Then why not join our organisation, with clear development routes and continuous upskilling. This isn’t just a job, it’s the chance for you to start building on your future and progressing into a position that will benefit your career, alongside personal and professional goals.

Joining a talented team who are experts in what they do, this is a straight-forward and simple telephone-based role! You will work closely with customers who are seeking support and guidance to better their financial difficulties. You will play a vital part in exploring financial hardships by gathering prime information including completing affordability checks, income, and expenditure forms to achieve suitable outcomes, leaving a real positive impact.

The successful candidate will have –

empathetic and confident personality

Natural caring nature and understanding approach

Comfortable working within a targeted environment

Clear telephone manner and strong communicational skills

Customer service experience desirable (not essential)

Ability to work well within a fast-paced organisation

Office perks?

Hybrid and remote working (4 days work from home 1 day in the office)

28 days annual leave (plus bank holidays)

Discretionary annual bonus based upon performance.

Monthly incentives and social events with the team

Annual salary reviews every April

Job security and bespoke training

On site gym facilities plus wellbeing support

Team bonding exercises and prizes

Invest in your career and you will never look back, get in touch today to apply amber@platinumrecruits.co.uk

Your Contact Centre and Sales point of contact is:

Share this role

Customer Associate Advisor

£22,300 – £26,000 basic (dependent on experience)

Manchester City Centre

22nd May 2023 start (4 days remote working included)

The successful candidate will have –

empathetic and confident personality

Natural caring nature and understanding approach

Comfortable working within a targeted environment

Clear telephone manner and strong communicational skills

Customer service experience desirable (not essential)

Ability to work well within a fast-paced organisation

Office perks?

Hybrid and remote working (4 days work from home 1 day in the office)

28 days annual leave (plus bank holidays)

Discretionary annual bonus based upon performance.

Monthly incentives and social events with the team

Annual salary reviews every April

Job security and bespoke training

On site gym facilities plus wellbeing support

Team bonding exercises and prizes

Invest in your career and you will never look back, get in touch today to apply amber@platinumrecruits.co.uk

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What Our Clients say

really good service and clear communication

Platinum provide a really good service and clear communication. The team really understand the roles and our requirements; and the candidates put forward are of a high calibre. We will definitely continue to use Platinum.

Sara Jardim
Talent Acquisition Specialist

they understood the calibre of individual we were looking for

We received a very thorough level of service from Platinum, they understood the calibre of individual we were looking for. They responded quickly through both email and phone and we would definitely use Platinum again.

Jane Anderson
HR Director

They got a great understanding of what I needed

I found Platinum through a google search and decided to use them due to ease, the fact they had candidates already in mind, and didn’t have an exclusivity clause so we weren’t limited. They got a great understanding of what I needed on the first call, provided candidates in a timely manner but it was clear they had been considered for the role and not just passed over for the sake of it. I would use Platinum again in the future.

Mimi Rostron
Head of Culture & Engagement

I would definitely use Platinum again…I already have!

Having used Platinum at my previous employer I continued the relationship for finance roles and now an EA role. The consultants are brilliant. They asked all the right questions and helped create the job description. I would definitely use Platinum again…I already have!

Dan Preston
Finance Director

The level of service is excellent

I have worked with Platinum Recruitment for over 4 years. The level of service is excellent. They are always willing to go the extra mile to understand the business and source the right candidates. I would always use Platinum for finance roles as the quality of CV’s provided is great. I appreciate that in today’s current market conditions it is not always easy to find candidates; and even when you find them they may have been made other offers but resilience is a key strength of the Platinum team.

Sue Hammond
Senior HR Manager

They provide a good level of customer service

We have used Platinum many times and will continue to do so. We first heard about them a couple of years ago when they contacted us about a role we were advertising online; and since then they have always found us the perfect fit for our business. They understand what we are looking for and the type of person which is very important to us. Platinum is a personable business and being able to have that good relationship with one person specifically is great. Sometimes you can be passed from pillar to post with some companies, but I have not experienced that with Platinum. They provide a good level of customer service which I believe is important.

Joshua Murphy
Managing Director

We would use Platinum again

I heard about Platinum Recruitment online and I couldn’t speak highly enough of the service provided. They recruited the role and provided candidates as requested both in terms of ability and personality. After an initial set back with a candidate pulling out due to circumstances changing (which was no fault of the consultant) they worked quickly to get another batch of candidates one of whom we employed. We would use Platinum again – the candidates put forward were in line with conversations and of a high standard.

Colin Royle
Group Financial Controller

The communication was brilliant

The service was amazing and I would use Platinum again without hesitation! I was contacted about the opportunity and they listened to what I was looking for and what I had to offer. They were very patient, polite and friendly. There was a good appreciation of the roles that would match my skills and experience. I was kept informed throughout the whole process and received useful advice prior to my interviews. The communication was brilliant.

Wendy
Candidate

very professional, helpful and efficient

Platinum Recruitment are very professional, helpful and efficient. The service is absolutely excellent, and the consultant I used is a star! They knew exactly what I wanted and which role would fit me. I was constantly given feedback and guided through the interview process. I would definitely use Platinum again and I highly recommend others to use Platinum too!

Huanni
Candidate

I couldn’t be happier with my experience with Platinum

I couldn’t be happier with my experience with Platinum, the business was so helpful from start to finish! I applied through indeed but I have also seen the Platinum Instagram. The consultant was professional, helpful and resilient when it came to helping me find a job. I received an exceptional service from Platinum, they made sure I understood the role and helped me prepare for the interview which really boosted my confidence. Overall, I am very happy with my experience and couldn’t fault anything about it. I’ve never applied for a job through a recruitment agency before but if I was looking again, I would use Platinum.

Claire
Candidate

I was supported ahead of both interviews

I have been aware of Platinum for some time as over the years whenever I either needed to research the market or simply wanted to see what’s out there Platinum always had visible adverts and good looking roles. I was contacted really quickly after I applied and was asked some good questions which really dug into what I wanted and what the companies wanted, so there was a focus on finding good matches. The job search felt pro-active throughout the process and kept things moving quickly and I was supported ahead of both interviews I had with as much information as they had to share at any given time (e.g. I kept getting updates as they found out more). I’ve always found a wide range of roles on the website, which also seems to be updated quickly with changes to available roles. I’m very pleased with the role I’ve found and the business was instrumental in putting me there!

Chloe
Candidate

I received a really personable service

I was contacted by Platinum about a role they were looking to fill. I had a brief one to one with one of the consultants where we talked through past experience and what I was looking for to progress. I was given great advice, this made me feel comfortable and confident which allowed me to perform well during the interviews. I received a really personable service and the ability to match my current skill set to a role which was attainable but still allowed me to build on my career was a key strength of the business. I would absolutely use Platinum again in the future!

Stuart
Candidate

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Keep connected

🎾 Game, Set, Match... Your Next Career Move! 🎾

As Wimbledon heats up, we’re serving up some incredible opportunities to join a team where every day is a grand slam! 🤌🏻👌🏻

For more details on the roles listed please contact the consultant associated with the job or our team on:

☎️ 0161 237 1828

#PlatinumRecruitment
#NowHiring
#ManchesterJobs
#Wimbledon2025
#Jobs

Jul 11

Open

🎾 Game, Set, Match... Your Next Career Move! 🎾

As Wimbledon heats up, we’re serving up some incredible opportunities to join a team where every day is a grand slam! 🤌🏻👌🏻

For more details on the roles listed please contact the consultant associated with the job or our team on:

☎️ 0161 237 1828

#PlatinumRecruitment
#NowHiring
#ManchesterJobs
#Wimbledon2025
#Jobs

Strategic Hire, Long-Term Impact.

We’re proud to share the story of our decade-long partnership with a Manchester-based SME and how our latest collaboration helped shape their leadership team for the future.

Faced with a pivotal succession plan, the business needed a Financial Controller with the potential to step into a Finance Director role within 18 months. Through a consultative and agile recruitment process, we delivered a candidate who not only met the brief — but exceeded expectations.

✅ Industry expertise
✅ Leadership presence
✅ Strategic mindset
✅ Cultural alignment

Planning a senior finance hire or exploring the market? Let’s have a conversation:

📧 cameron@platinumrecruits.co.uk / amber.long@platinumrecruits.co.uk

📞 0161 237 1828

Link to full blog in our bio!

#PlatinumRecruitment
#Partnerships
#ManchesterBusiness
#ManchesterRecruitment
#SeniorFinance

Jul 10

Open

Strategic Hire, Long-Term Impact.

We’re proud to share the story of our decade-long partnership with a Manchester-based SME and how our latest collaboration helped shape their leadership team for the future.

Faced with a pivotal succession plan, the business needed a Financial Controller with the potential to step into a Finance Director role within 18 months. Through a consultative and agile recruitment process, we delivered a candidate who not only met the brief — but exceeded expectations.

✅ Industry expertise
✅ Leadership presence
✅ Strategic mindset
✅ Cultural alignment

Planning a senior finance hire or exploring the market? Let’s have a conversation:

📧 cameron@platinumrecruits.co.uk / amber.long@platinumrecruits.co.uk

📞 0161 237 1828

Link to full blog in our bio!

#PlatinumRecruitment
#Partnerships
#ManchesterBusiness
#ManchesterRecruitment
#SeniorFinance

Thank you to Joe Averill & @level_workspace team for inviting us to the LEVEL Link Up: Land & Expand Your Network event. 👥👥

It was a pleasure to have the opportunity to meet such a lovely group of people in such a relaxed environment. 🤝

Very much looking forward to the next one!
🙌🏻

#PlatinumRecruitment
#Manchester
#Networking

Jul 4

Open

Thank you to Joe Averill & @level_workspace team for inviting us to the LEVEL Link Up: Land & Expand Your Network event. 👥👥

It was a pleasure to have the opportunity to meet such a lovely group of people in such a relaxed environment. 🤝

Very much looking forward to the next one!
🙌🏻

#PlatinumRecruitment
#Manchester
#Networking

Fuelling up for an afternoon of client meetings, candidate interviews & BD calls 🍕🍦

Big thanks to @the_tootal_buildings for hosting a brilliant summer shindig in the courtyard.

Looking for a new role or hiring into your team?
Call us:
☎️ 0161 237 1828

#PlatinumRecruitment
#TeamCulture
#RecruitmentLife
#PizzaAndIceCream
#TheTootalBuilding

Jun 25

Open

Fuelling up for an afternoon of client meetings, candidate interviews & BD calls 🍕🍦

Big thanks to @the_tootal_buildings for hosting a brilliant summer shindig in the courtyard.

Looking for a new role or hiring into your team?
Call us:
☎️ 0161 237 1828

#PlatinumRecruitment
#TeamCulture
#RecruitmentLife
#PizzaAndIceCream
#TheTootalBuilding

Yesterday Platinum Recruitment had the pleasure of attending the wellbeing networking event at @clubdepadeluk

A fantastic evening in the sunshine ☀️, catching up with familiar faces, meeting new connections and enjoying a few games of padel 🎾👌🏻

A huge thank you to Motion Project Management and @cert_property for hosting such a great event in support of @mustardtreemcr

We’re already looking forward to the next one!

#PlatinumRecruitment
#WellbeingNetworking
#Networking
#Padel
#Manchester

Jun 19

Open

Yesterday Platinum Recruitment had the pleasure of attending the wellbeing networking event at @clubdepadeluk

A fantastic evening in the sunshine ☀️, catching up with familiar faces, meeting new connections and enjoying a few games of padel 🎾👌🏻

A huge thank you to Motion Project Management and @cert_property for hosting such a great event in support of @mustardtreemcr

We’re already looking forward to the next one!

#PlatinumRecruitment
#WellbeingNetworking
#Networking
#Padel
#Manchester

Good afternoon everyone ☀️

Here is this week’s jobs list & due to the level of clerical jobs currently available on the market we have featured a selection below, all of which are managed by our director Rebecca Ackerley.

For full details & to be considered for a role please email Rebecca:
📧 rebecca@platinumrecruits.co.uk

#PlatinumRecruitment
#ManchesterJobs
#ClericalJobs
#FinanceJobs

Jun 18

Open

Good afternoon everyone ☀️

Here is this week’s jobs list & due to the level of clerical jobs currently available on the market we have featured a selection below, all of which are managed by our director Rebecca Ackerley.

For full details & to be considered for a role please email Rebecca:
📧 rebecca@platinumrecruits.co.uk

#PlatinumRecruitment
#ManchesterJobs
#ClericalJobs
#FinanceJobs

Happy birthday 🎈 & congratulations 🥂 to our director @bexackerley who celebrates her birthday & the marriage to her other half. 🎉

We are all so happy for you Bex & we wish you the happiest of birthdays celebrating with your husband 👩‍❤️‍👨.

Love Team Platinum 💙

#PlatinumRecruitment
#Birthday
#Marriage

Jun 13

Open

Happy birthday 🎈 & congratulations 🥂 to our director @bexackerley who celebrates her birthday & the marriage to her other half. 🎉

We are all so happy for you Bex & we wish you the happiest of birthdays celebrating with your husband 👩‍❤️‍👨.

Love Team Platinum 💙

#PlatinumRecruitment
#Birthday
#Marriage

Happy birthday to @samanthalouise_roberts our Business Manager 🎈.

We hope you have a wonderful day celebrating with your family Sam 🎉.

Love Team Platinum 💙

#PlatinumRecruitment
#HappyBirthday
#ManchesterRecruiters
#Spain
#Manchester

Jun 11

Open

Happy birthday to @samanthalouise_roberts our Business Manager 🎈.

We hope you have a wonderful day celebrating with your family Sam 🎉.

Love Team Platinum 💙

#PlatinumRecruitment
#HappyBirthday
#ManchesterRecruiters
#Spain
#Manchester

Today we have welcomed Rory Phelan into the Platinum team who joins the business as a Senior Talent Partner specialising in senior finance appointments. 🤝

Congratulations Rory & welcome to Platinum Recruitment Group Ltd. 👏🏻

#PlatinumRecruitment
#ManchesterRecruitment
#SeniorTalentPartner
#SeniorFinance
#FinanceRecruitment

Jun 5

Open

Today we have welcomed Rory Phelan into the Platinum team who joins the business as a Senior Talent Partner specialising in senior finance appointments. 🤝

Congratulations Rory & welcome to Platinum Recruitment Group Ltd. 👏🏻

#PlatinumRecruitment
#ManchesterRecruitment
#SeniorTalentPartner
#SeniorFinance
#FinanceRecruitment

Happy Birthday to our Senior Talent Partner Amber🎈

We hope you’ve enjoyed a long weekend of celebrations with your family & friends 🎉

Love Team Platinum
💙

#platinumrecruitment
#happybirthday

May 26

Open

Happy Birthday to our Senior Talent Partner Amber🎈

We hope you’ve enjoyed a long weekend of celebrations with your family & friends 🎉

Love Team Platinum
💙

#platinumrecruitment
#happybirthday

New jobs 🌟

For more information please contact the consultants or ring the office on ☎️ 0161 237 1828

#manchester
#newjob
#recruitment
#platinumrecruitment

May 13

Open

New jobs 🌟

For more information please contact the consultants or ring the office on ☎️ 0161 237 1828

#manchester
#newjob
#recruitment
#platinumrecruitment

Team Platinum’s adventures this Bank Holiday weekend:

⛺️ Camping in Dolgellau
🎈 30th Birthday Party
🍤 Lunch at Porta
🏖️ Mallorca
🥾 Hike through Hebden Bridge
🎉 Hale Fest

#PlatinumRecruitment
#BankHoilday
#TeamPlatinum
#Adventures

May 8

Open

Team Platinum’s adventures this Bank Holiday weekend:

⛺️ Camping in Dolgellau
🎈 30th Birthday Party
🍤 Lunch at Porta
🏖️ Mallorca
🥾 Hike through Hebden Bridge
🎉 Hale Fest

#PlatinumRecruitment
#BankHoilday
#TeamPlatinum
#Adventures

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Platinum. Recruitment at its best.

Platinum Manchester

Orega, The Tootal Buildings, Broadhurst House, 56 Oxford Street, Manchester, M1 6EU

Platinum Hale

12 Bath Street, Hale, WA14 2EJ

0161 237 1828

enquiries@platinumrecruits.co.uk

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