Customer Solutions Advisor
£22000 - £28000
Customer Solutions Advisor – Leeds
£22,000 starting salary (yearly salary increases up to £28,000 + bonuses)
Do your loved ones turn to you during their time of need?
Does caring for others come naturally to you?
Are you good at giving advice?
Why not put your caring personality to the test in your career?
This is a customer service role with a difference. We are looking for individuals who have a real passion for helping those in need. With an emphasis on vulnerable customers you will build rapport, get to know your customers, and ultimately make a difference to their lives.
The job satisfaction in this role is the number 1 reason staff say makes their job worthwhile.
We asked our current employees what they enjoy most about working for us:
- Hybrid working – our staff love only having to work in the office 1 day per week
- Salary reviews – we guarantee you yearly salary increases
- Recognition – every month you will go into a colleague recognition scheme
- Bonuses – an annual bonus of up to 10% of your basic salary
- Flexibility – you can choose to work a 4 day working week if desired
- Team – we pride ourselves on having the right culture, and family feel environment
- Progression – 70% of our management function have progressed into the role
Working closely with customers who are seeking support and guidance to better their financial difficulties can be a delicate conversation for most to openly discuss.
Being based in our legal team you’ll will play a vital part in exploring financial hardships by gathering information including completing affordability checks and expenditure forms, to achieve suitable outcomes, leaving a real positive impact on your customers.
This role is simply talking to customers to help better their futures.
You’ll have a real focus on ensuring their financial difficulties do not escalate any further.
Ultimately for us it doesn’t matter what experience or working background you have. Everything will be provided in a 6 week training program, we are simply looking for caring individuals who want to make a real impact on the world.
With hires for June & July 2023 please apply today!