Customer Service Advisor

Customer Service Advisor (hybrid)

£22,370 – £27,000 basic plus ¼ and annual bonus scheme

Leeds, Full time (choose your own shift pattern including no weekends)

Start date 19th February (interviewing immediately on Monday 12th February)

*Must be available for a 15-minute teams conversation this week*

Parking available on site

Refreshing, phenomenal and modern would be the perfect words to describe this dynamic business.

This is a customer solutions role with a difference. We are looking for individuals who have a real passion for helping those in need.

With an emphasis on vulnerable customers you will be speaking with people on the phone and building a strong rapport, getting to know them and ultimately making a difference to their lives.

On top of your basic you can earn an average of £600 a ¼ in bonus; with an additional 10% annual bonus on top of this – simply for doing your job.

The job satisfaction in this role is the number 1 reason employees love being here.

We asked our current employees what they enjoy most about working for us:

• Hybrid working – our staff enjoy only having to work in the office 1-2 days per week after probation
• Salary reviews -guaranteed annual salary increases and reviews – we reward hard work here
• Recognition – every month you will go into a colleague recognition scheme
• Annual bonuses – an annual bonus of up to 10% of your basic salary
• Quarterly bonuses – up to 20% bonus paid quarterly based off performance and KPIs
• Team – we pride ourselves on having the perfect culture with a family like environment
• Progression – 70% of our management function have been promoted internally
• Opportunities – move up the career ladder, upskill, and opportunities into the legal division of the business
• Brand new, state of the art offices with excellent on-site facilities
• Free parking also available on site

The Role:

Working closely with customers who are seeking support and guidance to better their financial difficulties can be a delicate conversation for most to openly discuss.

You quite literally will act as the voice and ears of this company, become the go to advisor for all new and existing customers, by playing a vital part in exploring financial hardships, gathering key information including completing affordability checks and expenditure forms, you will achieve the most suitable outcome and above all, leave a real positive impact.

Requirements to apply:

• Must be able to attend a face-to-face interview on Monday 12th February 2024
• Must be able to start on the 19th of February 2024
• Experience required within a customer service/sales contact centre, telephoned-based role.
• Must be able to attend a 10 minute teams call on or before 9th Feb.

Everything you need will be provided in a 6-week hybrid training program; we are simply looking for caring individuals who aim to make a real impact on the world.

Located in Leeds LS15, 2-minute walk from The Springs Retail Park.

To be part of this incredible team and company, get in touch today with Amber Weston at Platinum Recruitment amber@platinumrecruits.co.uk