Location: Manchester Salary: £20,000 to £23,000 per annum + benefits, no weekends, progression
Technical Customer Service Advisor – Manchester
£20,000 (increase after probation and an additional £3,000 in bonuses)
Monday to Fridays only
Since 2002 we have specialised in voice, broadband, and mobile services selling to over 1,000 partners in our network. In a short amount of time we’ve achieved a ‘Company of the Year’ award and been voted in the Top 100 companies to work for.
We work with huge businesses including well known universities, banks, and healthcare organisations in supporting with call management, voice products, and broadband. Every business needs the products we offer and we are proud to be many companies first choice when purchasing.
Are you sat at your desk feeling at a standstill in your career, and want the opportunity to push yourself and be proud of the work you’re doing? This isn’t just your typical customer service role, joining a successful tech team of 22, you’ll be given the opportunity to work on serious cases, pushing through projects, and speaking to suppliers throughout the day.
We supply to residential, small businesses, and huge contact centres so it’s important to manage customer expectations if a job takes a little longer due to council requests, or any other delays along the way.
We do not micromanage. We grow, we trust, and we promise to be a supportive employer with only your development in mind.
Don’t worry if you’ve never worked within a technical role before, we will give you full training on everything you need to know. For us it’s about finding someone with previous telephone based customer service or complaints experience, who wants to progress in our company, upskill themselves, and work on complex calls with a genuine sense of achievement at the end of them.
In return for your hard work we’ll provide flexibility on hours, ensuring you never have to work a late or weekend. We’ll even give you up to 30 days holiday, plus bank holidays, and a rewards membership.
You’ll enjoy our fun loving working environment with break out areas, team nights out, a salary increase after probation, as well as a yearly bonus earning you up to £3,000 simply for doing a good job – there’s a reason we’re classed as one of the best employers to work for!
The next step for us is growing as a seller across Europe, which will open up new opportunities for you to move into senior responsibility, or even just a foot through the door into a completely different area. We have big dreams, and we want big achievers to join us in our journey to success.
- A quick and easy interview process will be provided – start date tailored around you
- Additional benefits including discounts, and a cycle to work scheme
- Easy access via public transport being based near Media City in Manchester
- Full product training as well as shadowing staff as soon as you join
- Casual dress code
- We can currently provide some flexibility on remote working however you must be able to get to our offices
So if you’d like to find out more please apply or send your CV to Zandra@platinumrecruits.co.uk
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