Location: Bournemouth Salary: £20,500 to £24,000 per annum + benefits, bonuses, progression
Technical Customer Service Advisor (Inbound Calls Only)
£20,500 basic + bonuses (23K)
Are you on the look out for a customer service role with meaning?
Do you want to provide genuine support to a customer in a different period of their life?
Do you want to work your way up within an insurance environment? One day become a manager?
As a business who has operated at the top of the chain for over 27 years, we are looking for customer service professionals who can provide health based guidance to existing customers who are going through a tough time regarding health.
This role will give you meaning, and a sense of job satisfaction every single day. As a business we support over 1Million customers in the UK, and you can play a part in the success of helping them live longer, and healthier lives.
Not only do we provide health insurance, we go the extra mile by offering customers reward schemes for living healthier. This means customers can win prizes, so its important within your job your promoting all the additional benefits we provide as a business. You’ll even get the same rewards because as a member of staff your just as important to us. This includes:
- Private Medical Insurance
- A free Apple iWatch
- Bi-weekly Cinema Tickets with Odeon & Vue Cinemas
- Starbucks and Café Nero Discounts
- Stop Smoking Programmes
- 30% off Samsung and Fitness Activity Trackers
- Holiday Incentives & Discounts with Expedia and Boutique Hotels
- Free Gym Membership and Nuffield Health Discounts
- 40% off British Airways Flights
- 75% off Champneys Holidays
- Discounted Nike products throughout the year
- Free Amazon Prime Memberships
- Waitrose Discounts
- Kids Discounts on Fitness & Activity Days Out
- Invites to popular running and sports days
- Inhouse charity events throughout the year, including football games
Your calls will range from technical issues on the customer portal, sending out relevant insurance documents, support with different types of health concerns, illnesses, and medical advice. You will speak to medical staff, and other providers to seek information needed to help customers.
It’s a technical role meaning you’ll need to be consultative on your calls.
Join our customer service department, take full use of our training program and hit the ground running. Work with your manager in progressing through the company into opportunities such as floor walking, assisting new starters, and managing your own team.
We even split our time between office and home working, which means you can work from home 2/3 days per week. We are a close knit team of hard working individuals, who celebrate with various awards throughout the month, team nights out, and in-house incentive and bonus schemes.
It’s a happy place to work, delivering customer service to ensure our customers are happy, allowing you go home feeling like you’ve contributed and made a difference. There’s a reason we are in the times top 100 companies to work for!
No matter what your experience is we want to speak to you. Please apply / send your CV to Zandra@platinumrecruits.co.uk / call 0161 237 1828 for more info
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