Location: Salford Salary: £23,480 to £30,000 per annum + benefits, progression, hybrid working
Debt Management Advisor (Salford Quays)
£23,480 basic + monthly bonuses up to £600 (Earning as much as £7,200 in bonuses per year)
27th June 2022 (immediate interviews available)
Are you currently working within collections, debt management, or another finance related role however feel like you are at a standstill in your career?
This is your chance to join a business awarded “Debt Collections Winner of the Year” where you can utilise your skills and progress within the business through their development programmes…
Platinum Recruitment Group are excited to announce this brand new opportunity to join a business established for over 40 years, with fantastic awards and ratings this is a chance to join a contact centre environment where your purpose will be to provide support to all your customers.
This is a company which values their customers financial circumstances and difficulties. We are looking for Customer Service professionals who thrive within an environment where you’ll be assisting customers every single day – making a positive impact to someone’s circumstances by putting them first.
You’ll deal with both inbound and outbound calls where you will assist vulnerable customers that are going through financial difficulty, guiding them in their long term goal to become debt free. You’ll specialise in providing solutions for not only your customers but big brands such as HSBC and RBS, going through affordability solutions for those who have fallen into arrears – setting up payment plans your customer can genuinely afford.
Over 80% of the management team have progressed from this role, so this is the chance to move up to management. After year one in the business you will progress to a Level 4 Advisor on £24,685 basic. We simply want you to progress and earn as much money as possible.
Benefits include:
- An extensive training program lasting up to 4 weeks giving you all the skills you need
- 25 days holiday + bank holidays
- An additional half day holiday if your moving house, or your children graduate/start school etc.
- You can buy or sell an additional 5 holidays per year
- Easy access via public transport – 2 minute walk away from local tram stop
- Bonuses allowing you to take home an extras £600+ every month
- Development opportunities allowing you to progress within the business
- Company social events, team building exercises, and nights out
- Monthly opportunities to win cash incentives and vouchers
- An opportunity to build a career within the financial services industry
- Join our in-house ‘Smile Club’ where you’ll be given time off the phones to put team trips/incentives together
- Maternity/Paternity Leave and Childcare Vouchers
- Discounts to various shops and supermarkets
What do we need from you?
- Contact centre, customer service, or sales experience is essential
- Debt Management experience is preferred however not essential
- Ambitious, career driven individuals who want to progress through a business long term
- Confidence is key – passion for speaking to customers and building rapport
- Ability to speak with vulnerable customers providing empathy and compassion at all times
- Computer literate
Please note all current staff members are hybrid workers. This means you must be able to get to the office 1-2 times per week in Salford. The other 3 days you will be working remotely at home. This is not a fully remote position.
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