Location: Stockport Salary: £22,000 to £24,000 per annum + benefits, hybrid working, progression
Customer Support Advisor – Life Insurance Specialist
£22,000 basic + £500 probation bonus / £200 monthly customer service bonuses
3 days in the Stockport office, and 2 days working remotely per week. (Must be able to get to Stockport)
Start Date: 25th March 2022
This is the chance to move away from the typical fast paced ‘call after call’ environment, instead this role is a much softer approach to customer service, dealing with around 35 inbound calls per day.
Your customers will have experienced difficult situations including illnesses such as cancer, so it’s extremely important you take the time to get to know your customer and how we can best help them regarding their life insurance plans. There’s 0 pressure on call handling time.
A great opportunity to understand your customers. Having sensitive conservations, it’s important we find individuals with an empathetic and caring personality, as you’ll be their support network. Ultimately there is nothing more important than someone’s health, so you’ll be making a real difference to customers lives.
You’ll act as the first point of contact for customers, so this role won’t be as brutal or strict as other departments. If a customer wants a pay out you’ll explain the claims process, and then pass over. Your role will include administration duties, discussing policies and life plans, and adding services onto existing plans if a customer wants to do this.
You’ll sole focus is to help customers, not rushing them off the call.
You’ll put the customers at the heart of everything you do.
What makes this role stand out is how you’ll be treated in return. The is a business voted in ‘The Times Top 100 Companies’ to work for, with over 6Million existing customers to date this shows how many choose to take out life insurance policies with this business.
You’ll receive a £500 bonus after passing probation, treated for being a good advisor, with all current members taking part in monthly awards, up to £200 per month in bonuses, and trips abroad for top performers.
We are looking for the next mentors, floor walkers, team leaders so if your current role isn’t giving you this development, why wait around? We can have you moving into senior roles as soon as you pass probation.
You’ll even work remotely 2 days per week – think about what you could save time wise in commuting, the cost, and generally just being in your home comforts 2 days per week.
We will also provide you with:
- 5 weeks’ worth of training on our insurance products and policies
- An Apple iWatch OR Fitbit
- Free Cinema Tickets for you + guests weekly
- Flight Discounts
- Free Gym Membership & Nuffield Health Discount Passes
- Discounts on supermarkets, bars, and restaurants in your local area
- Childcare vouchers and activity days out for free
- Insurance perks & free cover
- Amazon prime membership
- 75% off spa’s and hotels across the country
- Access to a range of different fitness schemes allowing you to win prizes
Due to a 300% growth in the business in the last 12 months we are looking for 10 new starters in March. We will provide a quick and easy interview process, with you being offered a job within a matter of days.
Please apply or send your CV to zandra@platinumrecruits.co.uk
Customer Service, Healthcare, Contact Centre, Inbound, Wellbeing, Healthy Living, Insurance, Call Centre, Remote Working, Service Sector, Business Development, Benefits Advisor, Medical Health, Life Insurance.
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