Location: Manchester Salary: £19,185 to £21,390 per annum + benefits, salary increase, hybrid working
Customer Service Specialist (Financial Services)
£19,185 – £21,390 basic + bonuses up to £600 per month = £27,000+ per year
Start Dates: 27th June 2022
Are you currently working within a customer service role where you deal with taking orders, work in retail, or sales?
Do you feel this is your time to move into a customer service focused role where you support customers in difficulty?
Our client specialises in assisting customers who may be in financial difficulty due to loans, credit cards or overdraft agreements taken out with the biggest banks in the industry. This is an amazing opportunity to be trained up to specialise in dealing with supporting your clients by assisting customers to become debt free. Affordability, fact finds, and going through billings will allow you to suggest a payment plan suited to them.
Transparency, building honest relationships, and treating customers fairly – this is what we stand for.
Therefore this is a perfect role for caring, empathetic individuals who love to help others!
These are just some of the attributes our client prides themselves on. You’ll be trained to spot vulnerability with customers allowing for you to be able to understand and support your customer in agreeing the best outcome.
This is a fantastic step into the financial services industry where you’ll work within a team of successful advisors. You’ll work on behalf of huge clients within the banking industry such as HSBC, RBS and Lloyds Bank.
The best part about this role is the constant development and salary increases. Your gauranteed a salary increase after you pass probation, you’ll have a yearly salary increase going up to £24,685 per year, and you can move up to management level through development programmes. That’s exactly how 80% of our managers got to where they are today!
You’ll receive:
- A fantastic working environment, with access to facilities such as a canteen
- Extensive 4 week training induction
- Weekly raffles and incentives allowing you to win holiday, cash, and food/drink based prizes
- Progression at your fingertips – moving internally within the business
- Management development programs allowing you to learn what it takes to manage a team
- Advisor of the month awards
- Easy access via public transport – a local tram link 2 minute walk away from the building
- Book clubs and events throughout the year, including summer BBQ’s
- 25 days holiday + bank holidays
- Buy or sell an additional 5 holidays per year
- Fantastic contact centre environment, social activities, and team building trips
- Fantastic management allowing you to be developed by the best in the business
- Monthly bonuses allowing you to earn up to £600 on top of your wage
- 3 days of working remotely per week. 2 days in the office.
We are holding interviews for this with immediate effect.
For an opportunity to be shortlisted please apply or send your updated CV to Zandra@platinumrecruits.co.uk
Please note all our staff are hybrid workers. This means you must be able to work in the office in Salford at least once per week. This is not a fully remote role, so if you cannot get to the offices you will not be considered.
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