Location: Wythenshawe Salary: £18,000 to £20,000 per annum +
Customer Service Advisor
A unique offering to the market – a Customer Service role with no pressure to hit call targets and no one monitoring your statistics.
This is an inbound role where the Customer Service Manager is looking for someone as more of a “first line support” and actually listen to the customer’s query rather than blast through calls as a box-ticking exercise.
It would suit an individual who has excellent inter-personal skills – they aren’t precious about whether you’ve obtained these skills; it could be from a retail, hospitality or office environment – as long as you can build a rapport and maintain the long-lasting relationships they’ve built with their customers.
The business acts as the link between recruitment agencies and the healthcare / pharmaceutical industries, providing staff such as locum doctors, chemists and nurses to companies such as Lloyds Pharmacy and the NHS so will be taking queries regarding pay rates, shifts and temporary vacancies.
You won’t just be logged into a dialler where you are constantly answering the phone; you will be allocated your own specific customers and be their point of contact so you really do get to know the person you’re speaking to at the end of the phone, rather than them just being “another caller in the queue”.
There are plenty of routes for progression within this role – and this can happen as quickly as in the next 12 months. Whether you want to move to Team Leader, Account Manager or another department within the company, they’re always looking to hire talent that they can invest in and allow you to reach your potential.
The business offers a wealth of benefits including healthcare plan including free screenings, an employee wellbeing centre & additional training courses for you to obtain qualifications.
I am interviewing immediately so please submit your CV to firstname.lastname@example.org to be considered.
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