Location: Leicester Salary: £21,430 to £22,430 per annum + benefits, no late shifts, progression
Customer Service Advisor – Leicester
£21,430 basic salary + yearly bonuses
NO LATES OR WEEKENDS
“The ideal role for individuals who prefer to focus on call quality rather than call limits”
This is a unique spin on a customer service role, taking you away from the mundane life of a contact centre. Your clients will be creative women with high disposable income, looking for quality customer service.
You’ll be heavily rewarded in this role for great behaviour, on top of the fact the pressure of call based KPIs such as call handling time literally doesn’t exist. Your conversations will be free flowing allowing you to get to know your customers, not a single script in sight. You’ll have plenty of variety with tasks including inbound calls, emails, live chat and social media.
There’s even a direct career path for you to move into a Senior Advisor position, taking on coaching based responsibilities and making managerial decisions on refunds, gift cards, and customer escalations.
We are an extremely popular clothing brand who goes the extra mile to provide original designs and prints using materials made to last, with 60% responsibly sourced, aiming for 100% by 2023. The quality of our clothing is the best in the industry, which is why we want our service to match this.
We pride ourselves on having the best working environment with a real ‘family unit’ atmosphere.
We will provide you with:
- A relaxed dress code
- A company bonus scheme paying you 10% of your annual salary every year
- You’ll receive 50% discount on our clothing ranges
- You can buy additional holidays every year
- We will give you 2 fully paid volunteer days every year
- You can enter our ‘shared shed’ scheme – tailoring benefits to your personal choices
- Travel Loans
- Bonus opportunities
- Plenty of social events throughout the year
- We award long standing staff members for your dedication to us
- Development Schemes allowing you to move up in the company
For us experience doesn’t matter, its more about whether you have:
- A mature mindset, with pride in how you deal with your customers
- Computer literature – you could be having 3 conversations on different platforms all at once
- The desire to move up our development platforms
- We will consider retail, previous business owners, corporate, banking, and contact centre
- Attitude is key!
We will provide full training in a 12 week bespoke plan, starting you on emails, progressing to live chat, then phones and social media. Extra support can be given, ensuring you have all the skills to be a superstar.
We expect the 4 positions we have available to be filled extremely fast, so if you feel it’s time to take the next step in your career, please apply today for a quick, easy and supportive interview process.
Zandra@platinumrecruits.co.uk / 0161 237 1828
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