Location: Manchester Salary: £18,855 to £24,000 per annum + benefits, hybrid working, progression
Customer Service Advisor – Financial Services (Salford Quays)
Start Date: 27th June 2022
Hybrid working – 2 days in the office, and 3 days at home per week.
We provide an entry level 1 salary for those who want to move into the financial industry. We will consider individuals from any working background for this role. Level 2/3 salaries are for those with experience in the industry already:
- Level 1 Salary – £18,855 (increase to £19,365 after probation)
- Level 2 Salary – £20,505 (increase to £21,020 after probation)
- Level 3 Salary – £23,000
Once you’re in the business you will benefit from yearly salary increases up to £24,000.
Monthly bonuses up to £600 after training is completed.
We are looking for financial services based Customer Service Advisors who want the opportunity to join a business who pride themselves on a fair, effective, and human approach to debt resolution.
Not only will you become a pivotal part of an already thriving business, you will also benefit from being treated with respect, rewarded for your contribution, and given endless incentives including:
- 6 weeks of fully paid training when you join the business on everything you need to know
- Weekly raffle tickets and award incentives
- Employee and team of the month competitions
- Companywide events and surprises throughout the year
- A smile club allowing you time off the phones to get involved in arranging team activities
- You can buy or sell an additional 5 holidays per year
- A maximum of 30 days holiday to be taken in an annual period
- Annual People Awards
- Maternity and Paternity leave for everybody
- Volunteering days allocated for you to support a charity of your choice
- An additional half a day paid holiday to support your child’s first day in school/graduation
- An additional half a day paid holiday if your ever moving house
- A monthly bonus scheme based on quality of calls allowing you to earn more money
- A salary review every year allowing you to move anywhere up to £24,000 as a basic salary
- The opportunity to move into Floor Walking, Training, Mentoring New Starters, Team Leading and Managerial positions
- Statistically Over 80% of the management team have all progressed into their roles
All we require from you is the ability to build strong relationships whilst providing empathy and understanding to your customers needs. You will speak to customers with a wide range of vulnerabilities and financial difficulties, providing solutions to their debts and setting up affordable repayment plans.
This is a business priding themselves by working with the customers, therefore you will tailor your approach to their needs and what they can afford. You’ll support clients from the banking sector such as HSBC, Lloyds, and RBS in collecting defaulted payments for credit cards and loans they have given out giving you an insight into the banking world.
This is a role where you will achieve an amazing sense of job satisfaction dealing with real emotions and circumstances- making a genuine difference to a customer’s circumstances, so it’s perfect for a caring individual.
For an opportunity to be interviewed please apply or send your CV to Zandra@platinumrecruits.co.uk
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